The Puppy Policy Page

Our Kennel & Puppy Policies

Rocky Top Puppies Puppy Agreement

We at do not “pre-screen” our customers but trust and expect all our new puppy customers to provide excellent care and loving homes for them. If you feel you have done your homework on the costs associated with a new dog, have adequate living or yard space, and some time that you can devote to training and bonding with your new friend you may go ahead and reserve one of our puppies!

Our Deposit Policy

ADVANCE DEPOSITS: *We generally do not take deposits on unborn puppies but prefer to wait until they are around 2-3 weeks old and individually displayed on our website and you can place a deposit then, we sometimes even designate a specific day & time to begin accepting deposits or certain litters that are in demand. (then notify those on our email waiting list at least 24hrs in advance) We always try to honor reservations on a “first deposit placed, first served” (see more details below) *Special consideration and allowances are sometimes given to our prior customers.

The “PayPal” button will take you to a PayPal page where you can enter your credit card or PayPal information for the deposit as stated and this will be put towards the purchase price. Once you have completed this transaction PayPal will then email you a receipt of the puppy you reserved. If perchance you make a deposit on a puppy that was already reserved by another person, we will give you the option to pick another puppy or promptly refund your deposit. The balance of your puppy will be due by cash or credit card paid at the time of the puppy pick-up. (see below for pickup details)

Our Pricing Policy

Our pricing is as stated on each puppy’s page. We may occasionally offer a discount once they get around 9 weeks or older and have not been reserved. *Our prices have increased some due to demand.

Our Refund Policy

If perchance something should happen to your puppy when you have a deposit placed on it. We would let you pick another available puppy or you can use it to reserve a future puppy on upcoming litters. Or in this case also have it refunded. If however, you default and never pick up your puppy your deposit will then be used to help located a new home for the puppy. We do try to be reasonable and try to make allowances in circumstances beyond your control at our discretion.

After you pick your puppy up we also provide a 72 hours money back guarantee should you not be satisfied your puppy or it was as described by us, providing he or she is returned to our home.

Our Sales Tax Policy

Our state requires us to charge sales tax on all our retail puppy sales unless we ship out of state. So please don’t forget to include this in your total purchase price if it isn’t already.

Our Pickup Policy

Pick-up and arrangements (Preferably Thursday, Fri & Saturday Forenoons) Local pickup is preferred and we like our puppies picked up when they are around 7-8 weeks old when they are current with their shots, de-worming & etc. They are almost ready for training then (but you have time up to before the puppy is 10 weeks old before a $2/day boarding fee applies) You will want to come prepared with a few towels, etc for the ride home!

Delivery Options

For a caring and comfortable puppy delivery service right to your home or city closer to you, please call/text: Eli Kinsinger at (606) 303-3686 for a quote, or visit our Delivery Page for more information. If you live over a 1,000 miles away you may want to check into getting multiple puppy transportation quotes from other transporters, please Find out more here...

Our Health Warranty

GUARANTEE: Your puppy is guaranteed to be free from any major life-threatening health problems arising from genetic issues, such as but not limited to (hip or elbow dysplasia, patella luxation and cancers such as lymphoma) within (1) year of the date of purchase. If any such should occur and is diagnosed by a licensed veterinarian within that period, we will either reimburse or refund up to the original price of your puppy or replace with another.

LIMITATIONS: We don't however guarantee your puppy against normal illness or etc. or that can be brought on by the stress of moving (from our house to yours), shipping, motion sickness etc. Buyer also understands that adult sizes are an estimate only, based on Breeders experience. Buyer acknowledges that there is no guarantee on final adult weights, actual size, color or temperaments.

RESPONSIBILITY: Buyer is encouraged to have the puppy promptly examined by a licensed veterinarian to ensure it is in good health. The buyer is responsible for any veterinarian bills incurred once the puppy is in their possession and assumes all responsibility for the puppy's care thereafter.

CARE: Buyer agrees to keep the dog in good physical condition with regularly scheduled vaccinations, dewormings, flea, tick and heartworm prevention and to provide proper shelter, exercise, fresh water, dog food, treats, etc. following the advice of a veterinarian for any of the above as necessary.

RETURN: We offer a 3-day satisfaction guarantee on your puppy, meaning if you are not satisfied with your puppy for any reason within that time frame, you may return it to us for a full refund. Also, feel free to reach out to us anytime with questions, and we will try to assist you if we can.

Our Visitation Policy

We do our best to ensure that all our dogs receive appropriate care according to the AKC Care and Conditions of Dog Policy so we would like to limit outside traffic through our kennels as much as we can to help minimize the potential of someone unintentionally tracking in diseases (like parvo, giardia, etc) we welcome only those seriously interested in a puppy and that have already placed a deposit (Or former customer) to visit our nursery and the see puppies’ parents, please remember it places stress on our mothers to have strangers come in a look at and handle their new-born. Thank you for your understanding!

Additional Policies

Agency Notice: This website is owned and designed by BreederServe to advertise for this Dog Breeder and its puppies, all and any puppy sales are between you and this Dog Breeder alone. BreederServe shall not be held liable should any damages arise from a sale. All content including digital and media assets on this website are copyrighted by BreederServe and protected under the (DMCA)